Companies typically define a quality product as one which meets its requirements and satisfies the end user. To meet this objective, business leaders create culture where quality is viewed as everyone’s responsibility. Unfortunately, measurement of success can be somewhat vague due to the inability to treat quality in the same terms as schedule and cost (subjective versus quantitative).
This topic will address some common methodologies of assessing quality both internally (pre-implementation) and externally (post-implementation). Presentation materials will include thoughts on the management of testing defect tickets, different methods to obtain pre- and post-implementation customer feedback, and how to obtain trend analysis and / or a consolidated metric in order to treat quality as a quantitative measurement.
Mark Hey is currently the Release Manager for Core Applications at MasterCard Worldwide. He has been certified as a Project Management Professional (PMP) since 2006 and has been published in Information Management and Computer Security. He received his Bachelor of Science at Truman State University and his Masters in Business Administration at Saint Louis University.
Schedule:
Lunch & Networking: 11:15 am
Meeting start: 11:30 am
Main Presentation: 11:45 am
{Lunch: Amighettis Café sandwiches (Turkey, Veggie, Roast Beef, Ham, Special)}
Email with Questions about event:
Wayne_lassanske@mastercard.com
Diretions to Webster, Westhaven
Webster University – O’Fallon, MO
2299 Technology Drive
O'Fallon, MO 63368-7344
- Highway 64 West to Winghaven Blvd. South on Winghaven Blvd towards O’Fallon. Webster University is on the left in the Midwest Banking Center Plaza.
Highway 70 West to Bryan Rd. exit. Take Bryan Rd past Nwy N. The street then changes names to Winghaven Blvd. Webster University is on the left in the Midwest Banking Center Plaza near Hwy 64.
Number of PDUs = 1, Componenet C071 |
